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Perfect Support ticketing And document management system v1.2

Original price was: $39.00.Current price is: $5.00.

Perfect Support ticketing And document management system : This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintain complete customer details, and many more.

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Description
Instruction

Perfect Support ticketing And document management system

Feature of Perfect Support ticketing And document management system

Tickets:
Public/private tickets
Ticket priority with Colored labels for easy understanding
Select product in ticket
Product license & support validation (Codecanyon & WooCommerce licensing integrated)
Ticket Subject, Description & additional details.
Configurable Instruction before opening tickets
Support/Technical agent:
Unlimited Super admin
Unlimited agents
Assign agent to specific products
Round robin automatic ticket assignment to agents
Integration:
License & Support duration validation is done using Envato (all marketplace) & WooCommerce Licensing plugin.
Envato (all marketplace)
Woo Software licensing
EDD (coming soon)
Canned Responses:
Canned responses are predetermined responses to common questions. In support, canned responses to frequently asked questions save a lot of typing time and effort.
Add one or more canned response
Response with merge/dynamic tags
Private canned response
Notification:
Email & Inbuilt app notification
Notification to customer
Notification to agent
Notiication on new ticket, ticket comments
Signature:
Configurable signature field for support agent
Dynamic tags in signature field
Auto-add signature on any reply by agents
Announcement:
Send announcement message with start and end date
Announcement to customers, agents or all.

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Important Note

Unzip the file downloaded from our website before use. The zip file may include additional files like templates or documentation. Ensure you upload the correct file for installation.

How to Install Plugins

Download the latest .ZIP file from DLEWordPress.
Log into your WordPress dashboard.
Navigate to Plugins > Add New.
Click Upload Plugin at the top.
Select the plugin’s zip file.
Click Install Now to complete the process.

How to Install Themes

Download the latest .ZIP file from DLEWordPress.
Extract the zip file if required; ensure the main theme and child theme are accessible.
Log into your WordPress dashboard.
Go to Appearance > Themes.
Click Add New, then Upload Theme.
Select the theme’s zip file.
Click Install Now to complete the installation.

Access Older Plugin/Theme Versions

Our website also hosts older versions of plugins and themes. You can use these to test compatibility with your website or roll back to a previous version in case of bugs or compatibility issues.

License Warnings

If the theme/plugin prompts for a license, you can safely ignore it. We provide pre-activated products using legal keys purchased for your use.

Updating to a New Version

When updates are available, you’ll find the latest versions in your My Account > Downloads section and for Membership customers Download files are available of product pages.

Fixing “Destination Already Exists” Error

Delete the current version of the theme/plugin from your site before installing our premium version to avoid conflicts.
Alternatively, install the Easy Theme and Plugin Upgrades plugin to resolve this issue effortlessly.

DLEWordPress ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.