Perfect Support ticketing And document management system v1.2

Feature of Perfect Support ticketing And document management system

• Tickets:
• Public/private tickets
• Ticket priority with Colored labels for easy understanding
• Select product in ticket
• Product license & support validation (Codecanyon & WooCommerce licensing integrated)
• Ticket Subject, Description & additional details.
• Configurable Instruction before opening tickets
• Support/Technical agent:
• Unlimited Super admin
• Unlimited agents
• Assign agent to specific products
• Round robin automatic ticket assignment to agents
• Integration:
• License & Support duration validation is done using Envato (all marketplace) & WooCommerce Licensing plugin.
• Envato (all marketplace)
• Woo Software licensing
• EDD (coming soon)
• Canned Responses:
• Canned responses are predetermined responses to common questions. In support, canned responses to frequently asked questions save a lot of typing time and effort.
• Add one or more canned response
• Response with merge/dynamic tags
• Private canned response
• Notification:
• Email & Inbuilt app notification
• Notification to customer
• Notification to agent
• Notiication on new ticket, ticket comments
• Signature:
• Configurable signature field for support agent
• Dynamic tags in signature field
• Auto-add signature on any reply by agents
• Announcement:
• Send announcement message with start and end date
• Announcement to customers, agents or all.

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