Support Ticket System

Feature

• Admin Features
  Admin Can define products or services
  He can create ticket if customer contact him via phone
  Admin can see the status of the ticket and change it
  Admin can answer the ticket and customer will receive notification via email
  Admin can close and reopen the ticket
  Admin will be notified by email when new ticket is created by customer
  Admin will be notified by email when customer answer the ticket
• Customer Features
  Customer Signup form
  Customer can create the tickets
  Customer will get notification via email once the admin answer the ticket and customer can log in to the system and answer the same question

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