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TotalDesk v1.7.31 – Helpdesk, Knowledge Base & Ticket System

Original price was: $49.00.Current price is: $5.00.

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

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Description
Instruction

TotalDesk

Features of TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

Ticket System
3 Differnt New Tickt Forms
Inbox Fetching
2 Roles: Agent & Reporter
My Tickets Page
Set default values for new tickets…
Notifications
Email Notifications
Desktop Notifications
Slack Notifications
Notify when a ticket has been created
Notify when someone replied
Notify when a status has changed
Notify when an agent has ben assigned
Livechat
Start a chat with a new subject (new ticket)
Enter a chat with a given ticket ID
Send a message (new ticket) when no agent is online
Every chat conversation will be saved
Knowledge Base
Create a FAQ based on a ticket
Group FAQs into topics
Set custom Icons for Topics
Live search for FAQs
Track FAQ views
3 Built in widgets
Order FAQs by View / Popularity
2 Layouts (boxed, list)
Reports
Tickets By Agent
Tickets By Status
Tickets By Type
Tickets By System
Tickets By Year
Tickets By Month
Tickets By Year & Month
Integrations
WooCommerce
Envato
Slack
Well Documentented

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Important Note

Unzip the file downloaded from our website before use. The zip file may include additional files like templates or documentation. Ensure you upload the correct file for installation.

How to Install Plugins

Download the latest .ZIP file from DLEWordPress.
Log into your WordPress dashboard.
Navigate to Plugins > Add New.
Click Upload Plugin at the top.
Select the plugin’s zip file.
Click Install Now to complete the process.

How to Install Themes

Download the latest .ZIP file from DLEWordPress.
Extract the zip file if required; ensure the main theme and child theme are accessible.
Log into your WordPress dashboard.
Go to Appearance > Themes.
Click Add New, then Upload Theme.
Select the theme’s zip file.
Click Install Now to complete the installation.

Access Older Plugin/Theme Versions

Our website also hosts older versions of plugins and themes. You can use these to test compatibility with your website or roll back to a previous version in case of bugs or compatibility issues.

License Warnings

If the theme/plugin prompts for a license, you can safely ignore it. We provide pre-activated products using legal keys purchased for your use.

Updating to a New Version

When updates are available, you’ll find the latest versions in your My Account > Downloads section and for Membership customers Download files are available of product pages.

Fixing “Destination Already Exists” Error

Delete the current version of the theme/plugin from your site before installing our premium version to avoid conflicts.
Alternatively, install the Easy Theme and Plugin Upgrades plugin to resolve this issue effortlessly.

DLEWordPress ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.