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Ticky Helpdesk v1.7.0 – Support Ticketing System & Knowledge base

Original price was: $38.00.Current price is: $5.00.

Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.

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Description
Instruction

Ticky Helpdesk

Feature of Ticky Helpdesk – Support Ticketing System & Knowledge base

Tickets Management
Knowledge Base Management
Customers and Employees Management
Categories Management
Knowledge base rating
Knowledge base friendly URLs
Knowledge base search
Social Login, users can signin with Envato, facebook and google.
Multilingual you can add / translate the app to your own language just from the Dashboard
Receive Email notifications on each new Ticket or Ticket reply
Auto close ticket, Resolved tickets can be closed after X days automatically
Auto assign Tickets to available agents
Manage Saved replies to quickly answer common tickets
Search for Customers, Articles, Tickets and categories for admins
Professional Design
Rich Text Editor with upload image support
Easy Installation and update
High Performance
And much more…

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Important Note

Unzip the file downloaded from our website before use. The zip file may include additional files like templates or documentation. Ensure you upload the correct file for installation.

How to Install Plugins

Download the latest .ZIP file from DLEWordPress.
Log into your WordPress dashboard.
Navigate to Plugins > Add New.
Click Upload Plugin at the top.
Select the plugin’s zip file.
Click Install Now to complete the process.

How to Install Themes

Download the latest .ZIP file from DLEWordPress.
Extract the zip file if required; ensure the main theme and child theme are accessible.
Log into your WordPress dashboard.
Go to Appearance > Themes.
Click Add New, then Upload Theme.
Select the theme’s zip file.
Click Install Now to complete the installation.

Access Older Plugin/Theme Versions

Our website also hosts older versions of plugins and themes. You can use these to test compatibility with your website or roll back to a previous version in case of bugs or compatibility issues.

License Warnings

If the theme/plugin prompts for a license, you can safely ignore it. We provide pre-activated products using legal keys purchased for your use.

Updating to a New Version

When updates are available, you’ll find the latest versions in your My Account > Downloads section and for Membership customers Download files are available of product pages.

Fixing “Destination Already Exists” Error

Delete the current version of the theme/plugin from your site before installing our premium version to avoid conflicts.
Alternatively, install the Easy Theme and Plugin Upgrades plugin to resolve this issue effortlessly.

DLEWordPress ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.