HelpDesk v3.02 – Online Ticketing System with Website – ticket support and management – nulled
Feature of HelpDesk Ticket Support/Assign Email Notification Front Pages with Management Ticket/Thread Discussion
Feature of HelpDesk
- Ticket Support/Assign
- Email Notification
- Front Pages with Management
- Ticket/Thread Discussion
- Live Chat
- Contacts/Organizations Management
- Notes modules
- Customer/User management
- The best HelpDesk for small business website owners
- Overall: Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
- Pros: Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
- Cons: You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
- Reasons for Choosing HelpDesk: Because it integrates with LiveChat which I have used for over 6 years.
- Reasons for Switching to HelpDesk: HelpScout was very difficult learning curve and made for bigger teams. Gorgias could not get my domain verified to use my company email address to send and reply to customers.
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