The best HelpDesk for small business website owners
Overall: Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
Pros: Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
Cons: You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
Reasons for Choosing HelpDesk: Because it integrates with LiveChat which I have used for over 6 years.
Reasons for Switching to HelpDesk: HelpScout was very difficult learning curve and made for bigger teams. Gorgias could not get my domain verified to use my company email address to send and reply to customers.
